
SUBTOTAL
Delivery to any location in the UK & Northern Ireland is £6.99, however delivery is FREE on orders over £150. More shipping rates can be found below.
Orders placed before 3pm for items that are in stock are normally processed the same day.
Orders are delivered using DPD on a next working day service. Please note that shipments to the Highlands, Islands and Northern Ireland are shipped on a 2 day service.
As goods are shipped via the DPD courier network you will receive a text or email (depending on the information you have provided us with) confirming your shipment and giving you options for rearranging delivery or leaving the goods in a designated 'safe place'.
If you are not in when these are delivered, 2 further attempts will be made on consecutive days (not weekends) and then the item will be stored at the local depot for 1 week before being returned to us. If the parcel is returned to us after these 3 attempts (and a week waiting at your local depot) we will make every effort to get it redelivered however you are responsible for the cost of the redelivery.
If your order has not arrived within a reasonable time frame (3-5 days for normal orders) then please contact us via email or on 03333 448 252.
Some international orders may be subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your SHAD UK order and / or shipping total. SHAD UK is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
Please contact us within 14 days of delivery in order to enquire about a return request. Once a return request is granted you will be given a returns number, please include this noted inside the return.
Please note, if you have received a faulty item, please refer to our warranty page.
If you need to reach us, you can contact us here, call us on 03333 448 252 or write to us.
Our customer service number (03333 448 252) is manned during hours (08:30 - 17:00 GMT) Monday to Friday. If we're not available to take your call, please leave us a message on our answering system.
Domestic U.K. Rates - United Kingdom Mainland |
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Courier | Delivery timescale from date of dispatch | Order Value | Price |
DPD | 1 Working Day | Under £150 | £6.99 |
DPD | 1 Working Day | Over £150 | Free |
Republic of Ireland - Republic of Ireland |
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Courier | Delivery timescale from date of dispatch | Order Value | Price |
DPD | 2 Working Days | Under £99.99 | £9.99 |
DPD | 2 Working Days | £100 - £249.99 | £6.99 |
DPD | 2 Working Days | Over £250 | Free |
Europe 1 - Belgium, France, Germany, Luxembourg, Netherlands |
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Courier | Delivery timescale from date of dispatch | Order Value | Price |
DPD | 1-3 Working Days | Under £149.99 | £12.99 |
DPD | 1-3 Working Days | Over £150 | Free |
Europe 2 - Austria, Czech Republic, Denmark, Italy, Norway, Slovakia, Spain |
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Courier | Delivery timescale from date of dispatch | Order Value | Price |
DPD | 2-4 Working Days | Under £149.99 | £24.99 |
DPD | 2-4 Working Days | £150 - £299.99 | £39.99 |
DPD | 2-4 Working Days | £300 - £499.99 | £69.99 |
DPD | 2-4 Working Days | Over £500 | £99.99 |
Europe 3 - Andorra, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Poland, Romania, Slovenia, Sweden, Switzerland |
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Courier | Delivery timescale from date of dispatch | Order Value | Price |
Courier | 3-7 Working Days | Under £149.99 | £39.99 |
Courier | 3-7 Working Days | £150 - £299.99 | £49.99 |
Courier | 3-7 Working Days | £300 - £499.99 | £79.99 |
Courier | 3-7 Working Days | Over £500 | £104.99 |
USA & Canada - Canada, United States |
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Courier | Delivery timescale from date of dispatch | Order Value | Price |
Courier | 4-10 Working Days | Under £29.99 | £29.99 |
Courier | 4-10 Working Days | £30 - £99.99 | £44.99 |
Courier | 4-10 Working Days | £100 - £299.99 | £69.99 |
Courier | 4-10 Working Days | £300 - £499.99 | £99.99 |
Courier | 4-10 Working Days | Over £500 | £149.99 |
Rest of the World |
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Courier | Delivery timescale from date of dispatch | Order Value | Price |
Courier | 5-15 Working Days | Under £29.99 | £29.99 |
Courier | 5-15 Working Days | £30 - £99.99 | £44.99 |
Courier | 5-15 Working Days | £100 - £299.99 | £69.99 |
Courier | 5-15 Working Days | £300 - £499.99 | £99.99 |
Courier | 5-15 Working Days | Over £500 | £179.99 |
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