Delivery & Returns

Delivery Charges

Delivery to any location in the UK & Northern Ireland is £6.99, however delivery is FREE on orders over £150. More shipping rates can be found below.

Delivery Times

Orders placed before 3pm for items that are in stock are normally processed the same day.
Orders are delivered using DPD on a next working day service. Please note that shipments to the Highlands, Islands and Northern Ireland are shipped on a 2 day service.

What happens if I'm not in?

As goods are shipped via the DPD courier network you will receive a text or email (depending on the information you have provided us with) confirming your shipment and giving you options for rearranging delivery or leaving the goods in a designated 'safe place'.
If you are not in when these are delivered, 2 further attempts will be made on consecutive days (not weekends) and then the item will be stored at the local depot for 1 week before being returned to us. If the parcel is returned to us after these 3 attempts (and a week waiting at your local depot) we will make every effort to get it redelivered however you are responsible for the cost of the redelivery.

What happens if I don't receive my order?

If your order has not arrived within a reasonable time frame (3-5 days for normal orders) then please contact us via email or on 03333 448 252.

Returns / Exchanges

Please contact us within 14 days of delivery in order to enquire about a return request. Once a return request is granted you will be given a returns number, please include this noted inside the return. 

  • - Returns shipping will not be covered by us and must be arranged by the buyer.
  • - SHAD UK is only responsible for carriage in one direction of transit, any damage that occurs while in transit back to SHAD UK will not be covered by us and we may refuse the return.
  • - SHAD UK will not accept any return without a returns number, this must be noted inside the return.
  • - Goods must be returned complete and in original packaging, in the same condition as sent. If the item is returned in either damaged packaging we may charge a restocking fee or decline the return.
  • - Goods packaging must not be written on or marked, this will result in a repackaging fee or refusal of the parcel, please note any address on a label attached to the packaging. Do not write on or mark packaging / products.
  • - Using excessive tape on a package will most likely damage the packaging when returned, this will result in a repackaging fee or refusal of the parcel, we recommend using parcel tape (clear or brown) and not using duct / cloth tape.
  • - If products or packaging is visibly damaged on return arrival, it will be refused or a fee will apply, depending on the damage.
  • - We reserve the right to refuse / return a package or charge a restocking fee when returns are returned to us after 14 days.

Please note, if you have received a faulty item, please refer to our warranty page.

Cancellation of your order

  • - Cancellation of orders can be requested before 2:30pm on the day of purchase, although we can not guarantee the order will be cancelled.
  • - Once your order is dispatched with the courier we can not cancel the order or make any changes (e.g add / remove products or change of address)
  • - If you need to cancel your order once it has already been dispatched then you will need to start a return process, please refer to our returns section. 

Changes to your order 

  • - Changes to your order can be requested before 2:30pm on the day of purchase, although we can not guarantee the order will be changed.
  • - Once your order is dispatched with the courier we can not make any changes (e.g add / remove products or change of address)

If you need to reach us, you can contact us here, call us on 03333 448 252 or write to us.

Our customer service number (03333 448 252) is manned during hours (08:30 - 17:00 GMT) Monday to Friday. If we're not available to take your call, please leave us a message on our answering system.

Domestic U.K. Rates - United Kingdom Mainland

Courier Delivery timescale from date of dispatch Order Value Price
DPD 1 Working Day Under £150 £6.99
DPD 1 Working Day Over £150 Free
       

Republic of Ireland - Republic of Ireland

Courier Delivery timescale from date of dispatch Order Value Price
DPD 2 Working Days Under £99.99 £9.99
DPD 2 Working Days £100 - £249.99 £6.99
DPD 2 Working Days Over £250 Free
       

Europe 1 - Belgium, France, Germany, Luxembourg, Netherlands

Courier Delivery timescale from date of dispatch Order Value Price
DPD 1-3 Working Days Under £149.99 £12.99
DPD 1-3 Working Days Over £150 Free
       

Europe 2 - Austria, Czech Republic, Denmark, Italy, Norway, Slovakia, Spain

Courier Delivery timescale from date of dispatch Order Value Price
DPD 2-4 Working Days Under £149.99 £24.99
DPD 2-4 Working Days £150 - £299.99 £39.99
DPD 2-4 Working Days £300 - £499.99 £69.99
DPD 2-4 Working Days Over £500 £99.99
       

Europe 3 - Andorra, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Poland, Romania, Slovenia, Sweden, Switzerland

Courier Delivery timescale from date of dispatch Order Value Price
Courier 3-7 Working Days Under £149.99 £39.99
Courier 3-7 Working Days £150 - £299.99 £49.99
Courier 3-7 Working Days £300 - £499.99 £79.99
Courier 3-7 Working Days Over £500 £104.99
       

USA & Canada - Canada, United States

Courier Delivery timescale from date of dispatch Order Value Price
Courier 4-10 Working Days Under £29.99 £29.99
Courier 4-10 Working Days £30 - £99.99 £44.99
Courier 4-10 Working Days £100 - £299.99 £69.99
Courier 4-10 Working Days £300 - £499.99 £99.99
Courier 4-10 Working Days Over £500 £149.99
       

Rest of the World

Courier Delivery timescale from date of dispatch Order Value Price
Courier 5-15 Working Days Under £29.99 £29.99
Courier 5-15 Working Days £30 - £99.99 £44.99
Courier 5-15 Working Days £100 - £299.99 £69.99
Courier 5-15 Working Days £300 - £499.99 £99.99
Courier 5-15 Working Days Over £500 £179.99

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