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Shad Top Box / Pannier Helmet Guide

PHOTO PRODUCT REFERENCE CASE CAPACITY
(ECE 22.06)
 TOP CASE TR55 TERRA TR55/BLACK/PURE BLACK D0TR55100
D0TR55100B
D0TR55200B		 2_flip-up_helmets_size_L
TOP CASE TR48 TERRA TR48/BLACK D0TR48100
D0TR48100B 		2_jet_helmets_size_M
MALETA LATERAL IZQUIERDA TR47L TERRA TR47L/TR47R / BLACK D0TR47100L
D0TR47100R
D0TR47100LB
D0TR47100RB 		flip-up_helmet_size_XL
TERRA TR50 BOLSA TRASERA TR50 X0TR50 2_flip-up_helmets_size_L
TOP CASE EXPANDIBLE SH59X ALUMINIO SH59X D0B59200 2_trail_helmets_size_L
TOP CASE EXPANDIBLE SH58X CARBONO SH58X D0B58206 2_trail_helmets_size_L
TOP CASE SH48 GRIS OSCURO SH48 Dark Grey
SH48 New Titanium 		D0B48300
D0B48400 		2_flip-up_helmets_size_L
TOP CASE SH47 REFLECTOR BLANCO SH47 White
SH47 Red 		D0B47106
D0B47206 		2_full_face_helmets_size_M
TOP CASE SH46 SH46 D0B46200 2_full_face_helmets_size_M
TOP CASE SH45 SH45 D0B45100 full_face_jet_helmet_size_M
TOP CASE SH44 SH44 D0B44100 full_face_jet_helmet_size_M
TOP CASE SH40 CARGO SH40 Cargo D0B40199 2_jet_helmets_size_M
SH40 D0B40100
D0B40200 		2_jet_helmets_size_M
TOP CASE SH39 NEGRO TR41 Black / Alu D0TR41100
D0TR41200		 flip-up_helmet_size_XL
TOP CASE SH39 NEGRO SH39 D0B39100
D0B39106 		flip-up_helmet_size_XL
TOP CASE SH34 CARBONO SH34 D0B34106 flip-up_helmet_size_XL
SH33 D0B33200 full_face_helmet_size_L
SH29 D0B29100 jet_helmet_size_L
SH26 D0B26100 jet_helmet_size_L
SHAD TR30 Waterproof Panniers TR30 X0TR30 jet_helmet_size_L
ALFORJAS TERRA ADVENTURE TR40 TR40 X0TR401 jet_helmet_size_L
MALETAS LATERALES EXPANDIBLES SH38X SH38X D0B38200 flip-up_helmet_size_XL
MALETAS LATERALES EXPANDIBLES SH38X CARBONO SH38X CARBON D0B38106 flip-up_helmet_size_XL
MALETAS LATERALES SH36 CARBONO SH36 D0B36200 full_face_helmet_size_L
MALETAS LATERALES SH35 ALUMINIO SH35 D0B35200 jet_helmet_size_M
ALFORJAS EXPANDIBLES E48 2 un. E48 X0SE482 full_face_helmet_size_L

 

Helmets Tested:

 

BRAND HELMET TYPE  MODEL SIZE WIDTH
(CM)    		 LENGTH
(CM)		 HEIGHT
(CM)
LS2 Jet Helmet AIRFLOW II M 260 340 250
LS2 Jet Helmet AIRFLOW II L 270 350 250
LS2 Full face Helmet VECTOR II M 250 360 270
LS2 Full face Helmet VECTOR II L 250 370 280
LS2 1 Flip-up Helmet ADVANT M 275 365 270
LS2 1 Flip-up Helmet ADVANT L 281 372 276
LS2 1 Flip-up Helmet ADVANT XL 291 372 276
LS2 1 Trail Helmet PIONEER II L 255 380 310

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Delivery Charges

Delivery to any location in the UK & Northern Ireland is £6.99, however delivery is FREE on orders over £150. More shipping rates can be found below.

Delivery Times

Orders placed before 3pm for items that are in stock are normally processed the same day.
Orders are delivered using DPD on a next working day service. Please note that shipments to the Highlands, Islands and Northern Ireland are shipped on a 2 day service.

What happens if I'm not in?

As goods are shipped via the DPD courier network you will receive a text or email (depending on the information you have provided us with) confirming your shipment and giving you options for rearranging delivery or leaving the goods in a designated 'safe place'.
If you are not in when these are delivered, 2 further attempts will be made on consecutive days (not weekends) and then the item will be stored at the local depot for 1 week before being returned to us. If the parcel is returned to us after these 3 attempts (and a week waiting at your local depot) we will make every effort to get it redelivered however you are responsible for the cost of the redelivery.

What happens if I don't receive my order?

If your order has not arrived within a reasonable time frame (3-5 days for normal orders) then please contact us via email or on 03333 448 252.

Do you ship to PO Boxes?

Currently, we do not offer shipping to PO boxes, in any country.

Custom Charges

Due to UK Brexit regulations, international shipments invoiced at over 150 euros may incur local customs and tax charges on arrival in their destination country.
All customs and local tax charges will be payable by the customer and will not be covered by SHAD UK.
Our carrier will contact the customer once the shipment has arrived in the destination country and inform the customer of any charges to pay.
The customer will have 5 days to contact the carrier and pay these fees.
If these fees are not paid within the 5 days the goods will be returned to us and the order will be deemed cancelled.
Any return shipping charges plus any administrative fees will be debited from the value of the goods to be refunded.
As the situation regarding international shipping is volatile, we reserve the right to update these prices when necessary and will communicate any changes in advance.

Returns / Exchanges

Please contact us within 28 days of delivery in order to enquire about a return request. Once a return request is granted you will be given a returns number, please include this noted inside the return. 

  • Returns shipping will not be covered by us and must be arranged by the buyer.

  • SHAD UK is only responsible for carriage in one direction of transit, any damage that occurs while in transit back to SHAD UK will not be covered by us and we may refuse the return.

  • SHAD UK will not accept any return without a returns number, this must be noted inside the return.

  • Goods must be returned complete and in original packaging, in the same condition as sent. If the item is returned in damaged packaging, we may charge a restocking fee or decline the return.

  • Goods packaging must not be written on or marked, this will result in a repackaging fee or refusal of the parcel, please note any address on a label attached to the packaging. Do not write on or mark packaging / products.

  • Using excessive tape on a package will most likely damage the packaging when returned, this will result in a repackaging fee or refusal of the parcel, we recommend using parcel tape (clear or brown) and not using duct / cloth tape.

  • If products or packaging is visibly damaged on return arrival, it will be refused or a fee will apply, depending on the damage.

  • We reserve the right to refuse / return a package or charge a restocking fee when returns are returned to us after more than 28 days.


Please note, if you have received a faulty item, please refer to our warranty page.

Cancellation of your order

  • • Cancellation of orders can be requested before 2:30pm on the day of purchase, although we can not guarantee the order will be cancelled.
  • • Once your order is dispatched with the courier we can not cancel the order or make any changes (e.g add / remove products or change of address)
  • • If you need to cancel your order once it has already been dispatched then you will need to start a return process, please refer to our returns section. 


Changes to your order 

  • • Changes to your order can be requested before 2:30pm on the day of purchase, although we can not guarantee the order will be changed.
  • • Once your order is dispatched with the courier we can not make any changes (e.g add / remove products or change of address)


Warranty Claims

  • • If you have any issues with any products sold by us then please file an online warranty claim, from this we can assess if the issue is a warranty issue or not. Please note, we may require photos / videos of the issues in some cases.
  • • Depending on the issue we may need you to return the item to us for further inspection. Return shipping must be covered by the customer and if a fault is found, the return shipping will be refunded (up to £12.99).
  • • In warranty cases, we recommend shipping products back to us in original packaging, however if this is no longer available then the customer is responsible for sourcing appropriate packaging for the return, SHAD UK is not responsible for return transit damage.
  • • Warranty returns require a returns number, once given this please note in on a piece of paper and add it in with the warranty return, without this number we will not be able to identify the buyer and this may prolong warranty periods.
  • • If an issue is found we may offer a repair, replacement or refund, depending on the issue or product.

 

If you need to reach us, you can contact us here, call us on 03333 448 252 or write to us.

Our customer service number (03333 448 252) is manned during hours (08:30 - 17:00 GMT) Monday to Friday. If we're not available to take your call, please leave us a message on our answering system.

Domestic U.K. Rates - United Kingdom Mainland (Including Channel Isles).

Courier Delivery timescale from date of dispatch Order Value Price
DPD 1 Working Day (2 for Channel Isles) Under £150 £6.99
DPD 1 Working Day (2 for Channel Isles) Over £150 Free
     

Republic of Ireland - Republic of Ireland.

Courier Delivery timescale from date of dispatch Order Value Price
DPD 2 Working Days Under £149.99 £14.99
DPD 2 Working Days £150 - £249.99 £24.99
DPD 2 Working Days £250 - £349.99 £34.99
DPD 2 Working Days £350 - £899.99 £44.99
DPD 2 Working Days £900 + £54.99
     

Europe 1 - Belgium, Czech Republic, France, Germany, Italy, Luxembourg, Netherlands and Spain.

Courier Delivery timescale from date of dispatch Order Value Price
DPD 3-5 Working Days Under £149.99 £16.99
DPD 3-5 Working Days £150 - £249.99 £29.99
DPD 3-5 Working Days £250 - £349.99 £44.99
DPD 3-5 Working Days £350 - £899.99 £59.99
DPD 3-5 Working Days £900 + £69.99
       

Europe 2 - Austria, Croatia, Denmark, Estonia, Finland, Hungary, Poland, Portugal, Slovenia and Sweden.

Courier Delivery timescale from date of dispatch Order Value Price
DPD 3-5 Working Days Under £99.99 £24.99
DPD 3-5 Working Days £100 - £249.99 £39.99
DPD 3-5 Working Days £250 - £349.99 £54.99
DPD 3-5 Working Days £350 - £899.99 £69.99
DPD 3-5 Working Days £900 +  £79.99

Europe 3 - Bulgaria, Greece, Latvia, Lithuania and Romania.

Courier Delivery timescale from date of dispatch Order Value Price
DPD 6-10 Working Days Under £99.99 £34.99
DPD 6-10 Working Days £100 - £249.99 £54.99
DPD 6-10 Working Days £250 - £349.99 £74.99
DPD 6-10 Working Days £350 - £899.99 £94.99
DPD 6-10 Working Days £900 + £114.99

Europe 4 -   Iceland, Norway and Switzerland.

Courier Delivery timescale from date of dispatch Order Value Price
DPD 6-10 Working Days Under £99.99 £44.99
DPD 6-10 Working Days £100 - £249.99 £59.99
DPD 6-10 Working Days £250 - £349.99 £79.99
DPD 6-10 Working Days £350 - £899.99 £99.99
DPD 6-10 Working Days £900 + £119.99
       

United States, Canada and Australia.
Courier Delivery timescale from date of dispatch Order Value Price
Courier 7-14 Working Days Under £49.99 £19.99
Courier 7-14 Working Days £50 - £149.99 £69.99
Courier 7-14 Working Days £150 - £249.99 £99.99
Courier 7-14 Working Days £250 - £349.99 £129.99
Courier 7-14 Working Days £350 - £599.99 £169.99
Courier 7-14 Working Days £600 + £219.99

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