Have a question? You may find an answer in our FAQs
Call Us: 03333 448 252
Mon-Fri: 8:30 am - 5:00 pm
Sat / Sun: Closed
SUBTOTAL
Delivery to any location in the UK & Northern Ireland is £6.99, however delivery is FREE on orders over £150. More shipping rates can be found below.
Orders placed before 3pm for items that are in stock are normally processed the same day.
Orders are delivered using DPD on a next working day service. Please note that shipments to the Highlands, Islands and Northern Ireland are shipped on a 2 day service.
As goods are shipped via the DPD courier network you will receive a text or email (depending on the information you have provided us with) confirming your shipment and giving you options for rearranging delivery or leaving the goods in a designated 'safe place'.
If you are not in when these are delivered, 2 further attempts will be made on consecutive days (not weekends) and then the item will be stored at the local depot for 1 week before being returned to us. If the parcel is returned to us after these 3 attempts (and a week waiting at your local depot) we will make every effort to get it redelivered however you are responsible for the cost of the redelivery.
If your order has not arrived within a reasonable time frame (3-5 days for normal orders) then please contact us via email or on 03333 448 252.
Currently, we do not offer shipping to PO boxes, in any country.
Due to new UK Brexit regulations, international shipments invoiced at over 150 euros may incur local customs and tax charges on arrival in their destination country.
All customs and local tax charges will be payable by the customer and will not be covered by SHAD UK.
Our carrier will contact the customer once the shipment has arrived in the destination country and inform the customer of any charges to pay.
The customer will have 5 days to contact the carrier and pay these fees.
If these fees are not paid within the 5 days the goods will be returned to us and the order will be deemed cancelled.
Any return shipping charges plus any administrative fees will be debited from the value of the goods to be refunded.
As the situation regarding international shipping is still volatile, we reserve the right to update these prices when necessary and will communicate any changes in advance.
Please contact us within 28 days of delivery in order to enquire about a return request. Once a return request is granted you will be given a returns number, please include this noted inside the return.
Please note, if you have received a faulty item, please refer to our warranty page.
If you need to reach us, you can contact us here, call us on 03333 448 252 or write to us.
Our customer service number (03333 448 252) is manned during hours (08:30 - 17:00 GMT) Monday to Friday. If we're not available to take your call, please leave us a message on our answering system.
Domestic U.K. Rates - United Kingdom Mainland (Including Channel Isles). |
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| Courier | Delivery timescale from date of dispatch | Order Value | Price |
| DPD | 1 Working Day (2 for Channel Isles) | Under £150 | £6.99 |
| DPD | 1 Working Day (2 for Channel Isles) | Over £150 | Free |
Republic of Ireland - Republic of Ireland. |
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| Courier | Delivery timescale from date of dispatch | Order Value | Price |
| DPD | 2 Working Days | Under £149.99 | £14.99 |
| DPD | 2 Working Days | £150 - £249.99 | £24.99 |
| DPD | 2 Working Days | £250 - £349.99 | £34.99 |
| DPD | 2 Working Days | £350 - £899.99 | £44.99 |
| DPD | 2 Working Days | £900 + | £54.99 |
Europe 1 - Belgium, Czech Republic, France, Germany, Italy, Luxembourg, Netherlands and Spain. |
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| Courier | Delivery timescale from date of dispatch | Order Value | Price |
| DPD | 3-5 Working Days | Under £149.99 | £16.99 |
| DPD | 3-5 Working Days | £150 - £249.99 | £29.99 |
| DPD | 3-5 Working Days | £250 - £349.99 | £44.99 |
| DPD | 3-5 Working Days | £350 - £899.99 | £59.99 |
| DPD | 3-5 Working Days | £900 + | £69.99 |
Europe 2 - Austria, Croatia, Denmark, Estonia, Finland, Hungary, Poland, Portugal, Slovenia and Sweden. |
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| Courier | Delivery timescale from date of dispatch | Order Value | Price |
| DPD | 3-5 Working Days | Under £99.99 | £24.99 |
| DPD | 3-5 Working Days | £100 - £249.99 | £39.99 |
| DPD | 3-5 Working Days | £250 - £349.99 | £54.99 |
| DPD | 3-5 Working Days | £350 - £899.99 | £69.99 |
| DPD | 3-5 Working Days | £900 + | £79.99 |
Europe 3 - Bulgaria, Greece, Latvia, Lithuania and Romania. |
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| Courier | Delivery timescale from date of dispatch | Order Value | Price |
| DPD | 6-10 Working Days | Under £99.99 | £34.99 |
| DPD | 6-10 Working Days | £100 - £249.99 | £54.99 |
| DPD | 6-10 Working Days | £250 - £349.99 | £74.99 |
| DPD | 6-10 Working Days | £350 - £899.99 | £94.99 |
| DPD | 6-10 Working Days | £900 + | £114.99 |
Europe 4 - Iceland, Norway and Switzerland. |
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| Courier | Delivery timescale from date of dispatch | Order Value | Price |
| DPD | 6-10 Working Days | Under £99.99 | £44.99 |
| DPD | 6-10 Working Days | £100 - £249.99 | £59.99 |
| DPD | 6-10 Working Days | £250 - £349.99 | £79.99 |
| DPD | 6-10 Working Days | £350 - £899.99 | £99.99 |
| DPD | 6-10 Working Days | £900 + | £119.99 |
United States, Canada and Australia. |
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| Courier | Delivery timescale from date of dispatch | Order Value | Price |
| Courier | 7-14 Working Days | Under £49.99 | £19.99 |
| Courier | 7-14 Working Days | £50 - £149.99 | £69.99 |
| Courier | 7-14 Working Days | £150 - £249.99 | £99.99 |
| Courier | 7-14 Working Days | £250 - £349.99 | £129.99 |
| Courier | 7-14 Working Days | £350 - £599.99 | £169.99 |
| Courier | 7-14 Working Days | £600 + | £219.99 |
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